Privacy Policy

Account and workspace data

Engage processes account and workspace information you provide, such as your name, email, phone number, profile details, workspace name, connected business accounts, contacts, templates and automation settings.

Connected Meta services

When you connect supported Facebook or WhatsApp business services, Engage processes the account identifiers, authorisation credentials, messages, attachments and message-status information needed for the features you use.

Technical and operational data

Account activity, support requests and technical logs may contain identifiers and information needed to operate and troubleshoot the service.

We use the data we collect to:

• Provide, maintain, and improve the Service
• Process payments, send invoices, and manage your subscription
• Respond to support requests and security incidents
• Detect, prevent, and address abuse, fraud, and security threats
• Send transactional emails (receipts, security alerts, product updates you opted into)
• Comply with legal obligations including tax, accounting, and law-enforcement requests

We never sell your data or your customers' data.

Engage uses infrastructure and service providers to operate the platform. Data shared with a provider depends on the services configured and the features you use, including hosting, communications and any enabled payment or AI integrations.

When you connect WhatsApp or Facebook services, information needed for those features is exchanged with Meta. Ask the operator through Support or the public contact form for the current providers and the data each processes.

Information may also be disclosed where required by applicable law.

We use first-party cookies for session management, security, and analytics. We do not use cross-site advertising cookies. Detailed list in our Cookie Policy.

Deleting a login or disconnecting an integration does not establish that all associated workspace, message, billing or backup records have been erased.

For information about the retention of particular records or to request deletion, follow the instructions below. Ask for confirmation of what was removed and the reason and duration for any data that must be retained.

Engage is accessed over HTTPS. Use a strong, unique password and protect access to your account and connected business accounts.

No online service can guarantee absolute security. Report suspected security issues through Engage support.

Depending on the law applicable to you, you may have rights to access or correct personal data, request erasure, object to processing, withdraw consent, or obtain a copy of your data.

Request deletion of Engage or Meta Platform Data

Sign in to Engage, open Support, select "Something else", and use the subject "Data deletion request". Include your account email, workspace name, the connected Facebook or WhatsApp business account concerned, and which data you want removed. Do not send passwords, access tokens or app secrets.

Account deletion controls are also available under Account > Delete account. Do not assume that deleting your login or disconnecting a Meta integration deletes all workspace, message, billing or backup records. Use a support request to specify those records and ask for confirmation of the outcome and any retention exceptions.

If you cannot sign in, open the public contact form, select Support, and begin your message with "Data deletion request". Provide a reply email and enough information to identify the account or data concerned, without including passwords or access tokens.

Engage is operated from Zimbabwe. This does not mean that all data is hosted or processed in Zimbabwe. Processing locations depend on the hosting and third-party services configured for the platform.

Contact the operator for the locations and safeguards relevant to your use before submitting data subject to particular cross-border or residency requirements.

Engage is a business tool not intended for users under 18. If you believe a child's data has been provided to Engage, contact the operator using the public contact form.

Material changes to this Privacy Policy will be notified by email at least 30 days before they take effect. The "Updated" date at the top reflects the latest revision.

Engage is operated by Nyasha Mandizvidza under the Zimplugs brand in Zimbabwe.

For privacy questions, use Engage support from your account.